FinTech SaaS Provider Supports Real-time Updates with AWS AppSync
Business Challenges
- Virtual Events Scheduling – Growing shift away from in-person financial services events such as analyst days to virtual events required the support for complex scheduling scenarios of multi-day events consisting of 1000s of virtual meetings
- Complex Processes – Manual processes leveraging a growing set of spreadsheets, long email threads between multiple parties, and the need to register, track, and report all attendees had become too complex to manage or scale
- Last Minute Changes – Normal last minute scheduling changes would initiate a set of manual human based emergency procedures that added to the stress of live events for all stakeholders
Solution
- The FinTech SaaS provider determined it was necessary to build an advanced serverless scheduling and communication system to automate manual procedures and support real-time communication between all stakeholders in a secure scalable way
- AWS AppSync – AWS AppSync was chosen to support a real-time scheduler that would ensure a great end-user experience when working with complex schedules supporting 1000s of simultaneous events.
- Real-time Data Access and Updates – AppSync GraphQL based APIs were critical for pushing schedule/calendar updates to dozens of users in real-time globally
Impact
- Simplified Processes – different systems consolidated, streamlined real-time communication between all stakeholders; elimination of email and spreadsheets
- Scalability – scheduling platform efficiencies allowed the FinTech Saas provider to scale their business 3x without increasing headcount
- Support Last Minute Changes – with support for real-time updates across the platform last minute changes were more easily supported and communicated increasing customer satisfaction and profitability