FinTech SaaS Provider Supports Real-time Updates
with AWS AppSync
Business Challenges
Virtual Events Scheduling – Growing shift away from in-person financial services
events such as analyst days to virtual events required the support for complex
scheduling scenarios of multi-day events consisting of 1000s of virtual meetings
Complex Processes – Manual processes leveraging a growing set of spreadsheets,
long email threads between multiple parties, and the need to register, track, and
report all attendees had become too complex to manage or scale
Last Minute Changes – Normal last minute scheduling changes would initiate a set of
manual human based emergency procedures that added to the stress of live events
for all stakeholders
Solution
The FinTech SaaS provider determined it was necessary to build an advanced
serverless scheduling and communication system to automate manual procedures
and support real-time communication between all stakeholders in a secure scalable
way
AWS AppSync – AWS AppSync was chosen to support a real-time scheduler that
would ensure a great end-user experience when working with complex schedules
supporting 1000s of simultaneous events.
Real-time Data Access and Updates – AppSync GraphQL based APIs were critical for
pushing schedule/calendar updates to dozens of users in real-time globally
Impact
Simplified Processes – different systems consolidated, streamlined real-time
communication between all stakeholders; elimination of email and spreadsheets
Scalability – scheduling platform efficiencies allowed the FinTech Saas provider to
scale their business 3x without increasing headcount
Support Last Minute Changes – with support for real-time updates across the
platform last minute changes were more easily supported and communicated
increasing customer satisfaction and profitability